Helpdesk Locations

  • Phelps 1521
  • HSSB 1203
  • PSYE 1804
  • Library Service Desk

The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning. 

How to get help

Helpdesks open Monday - Friday all year except during University holidays and breaks.

Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.

Regular Open Access Desk Hours

LOCATION Monday - Thursday Friday Saturday Sunday
PHELPS 8AM - 8:50PM 8AM - 4:50PM Noon - 4:50PM Noon - 7:50PM
SSMS/HSSB 8AM - 8:50PM 8AM - 4:50PM Closed Closed
PSYCH EAST 9AM - 6:50PM 9AM - 4:50PM Closed Closed
LIBRARY 9AM - 6:50PM 9AM - 4:50PM Closed Closed

Instructional Lab hours may vary.

Support Availability

Support is available via walk-in at the above locations during our open hours.

Support is also available by phone or text (805-893-4357), email, or use our web form with similar hours of support.

Please note: Best service times are weekdays between 8 am and 5 pm Pacific Time. Responses are generally no later than the end of the next business day, volume permitting.