How to get help
- Browse or search in the Student Services Help Center
- Call: (805) 893-4357
- File a support ticket here.
- Come to one of our helpdesks.
Helpdesks open Monday - Friday all year except during University holidays and breaks.
Response time: Within 24 hours during business days as volume allows.
Phone messages, email and support tickets during the weekend or holidays are answered the next business day.
Helpdesk Locations
- Phelps 1521
- HSSB 1203
- PSYE 1804
- MUSIC 1401
The SSC Helpdesk locations provide walk-up support for U-Mail and UCSBnetID problems, answers to general software questions, how-to guides, open computer labs, printing and scanning.
Hours:
SUMMER 2019
| DAYS | PHELPS | SSMS/HSSB | PSYCH | MUSIC |
| Monday - Thursday | 8AM - 4:50PM | 8AM - 8:50PM | CLOSED | We follow the Music library Hours available here: http://www.library.ucsb.edu/hours |
| Friday | 8AM - 4:50PM | CLOSED | ||
| Saturday & Sunday | CLOSED | |||
FALL 2019
| DAYS | PHELPS | SSMS/HSSB | PSYCH | MUSIC |
| Monday - Thursday | 8AM - 8:50PM | 8AM - 8:50PM | 8AM - 4:50PM | We follow the Music library Hours available here: http://www.library.ucsb.edu/hours |
| Friday | 8AM - 4:50PM | |||
| Saturday & Sunday | CLOSED | |||
Closures
- All the labs are closed during official UC Santa Barbara Holidays [see https://registrar.sa.ucsb.edu/calendars/calendars-deadlines/academic-calendars/approved-for-2018-2019 for more information]
- All labs are closed Saturday through Monday for all University holidays landing on a Monday.
- In between quarters, phone calls, emails and support tickets are monitored every business day. We will respond within 24 hours during all business days as volume allows.
Signs are posted at all SSC Helpdesk locations and the phone greeting message changes to include the information above.